4/5/2023 0 Comments Spa student assistantThe Facility Fee – this is a small charge that contributes to the upkeep, safety and security of the building to ensure that you enjoy the performance.Ĥ. The Booking Fee – this is a charge made to cover the costs of our ticketing service, for example the costs of the ticketing software, call centre and our colleagues.ģ. We work hard with promoters to ensure that this is a fair price.Ģ. Our ticket prices are transparent and made up of four elements:ġ.The Face Value – this is the price agreed with the promoter or organiser of an event. And we’re here to help you enjoy that must-see act, without any unnecessary confusion. Seeing your favourite band or show is a great experience. No, unfortunately only purchases after the scheme start date are eligible to free carer/personal assistant tickets under the scheme.Ĭan I see a full copy of your Terms & Conditions? I bought my tickets before the scheme started, could I get a refund for the ticket I bought for my personal assistant/carer? Yes, you can contact us by email us at and we will be happy to assist you with your purchase. I am hearing impaired, is there another way to purchase free personal assistant/carer tickets? No unfortunately not, they are only available from the box office please email us at our Christmas Party Nights, New Year’s Eve Dinner, 80’s Party Night.Ĭan I buy personal assistant/carer tickets online? Yes, any catered event is exempt from the scheme. However it is on the understanding that their carer/personal assistant may not be able to sit next to them but they will be seated as near as possible subject to availability at the time of booking.Īre there any events/performances that are exempt from the scheme? If the customer wants to buy a VIP or Meet & Greet ticket for themselves, they can. The free carer/personal assistant ticket will be a standard priced ticket. Carers/personal assistants can assist with the booking of the tickets but the booking must be in the name of the eligible customer.Īre VIP or Meet & Greet tickets included in the scheme? Please note: it is not the carer/personal assistant who is entitled to a free ticket, it is the customer who has joined the scheme who is entitled to receive a free carer/personal assistant ticket when purchasing tickets for themselves. You must purchase a ticket for yourself for an event/performance at Scarborough Spa or Whitby Pavilion and book the free personal assistant/carer ticket at the same time. If I pay for my ticket, will the carer/personal assistant ticket be free? Once we have seen the proof, your tickets will be released/posted. You can bring your documents into the Box Office in person, email them to or send us a copy by post to Spa Box Office, Scarborough Spa, South Bay, Scarborough, North Yorkshire, YO11 2HD. We can process your booking but will not be able to release the tickets for collection or post them to you until we see your proof of eligibility to join the scheme. Can I still have a free carer/personal assistant ticket? I don’t have my proof with me at the time of booking. The Blue Badge and Employment and Support Allowance schemes will not be accepted as proof of eligibility. What do you accept as proof of entitlement?Įvidence you are in recipt of DLA - Middle or Higher Care Component of Disability Living Allow-ance or Higher Mobility Component of Disability Living AllowanceĮvidence you are in receipt of PIP - Standard or Enhanced Daily Living Component of Personal Independence Payment or Enhanced Mobility Component of Personal Independence Payment.Įvidence you are in receipt of AFIP – Armed Forces Independence PaymentĮvidence you are in receipt of AA - Attendance Allowance (Disability Living Allowance for patrons over 65) We will only need to see proof the first time you purchase tickets using the scheme, as your customer account will be authorised upon receipt of the proof. We will require proof of your entitlement at the time of booking or before the tickets are released for collection/posted to you. To qualify for the scheme you need to provide evidence that you need the assistance of a carer/personal assistant in order to attend performances/events. How do I know if I qualify for the scheme? The free ticket is provided on the assumption that the person who accompanies you is able to provide you with appropriate assistance. The scheme allows you to obtain ONE free ticket for the person who is accompanying you to give you the assistance required to enable you to attend an event/performance at Scarborough Spa or Whitby Pavilion. A carer/personal assistant free ticket scheme will be available from Thursday 1 February 2018.
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